Why We're Changing Our Noosa Picnic Packages
By Sarah-Louise Steinhardt
We have made a big business decision, and honestly, some people might think we are a little crazy for it.
We are retiring our Couples Luxe Soiree, and next year our Group Table Soiree will be replaced too. It was not an easy call, and we wanted to tell you the real reason, in our own words, rather than have things quietly disappear from the website.
What is changing at Noosa Picnics
The short version, if you are short on time:
Picnic setting | What is happening |
|---|---|
Couples Luxe Soiree | Retired, no longer available to book |
Couples Table Soiree | Still available |
Group Table Soiree | Still available, replaced next year |
Proposal packages | Still available |
Two new all inclusive picnic packages | Coming soon |
Our Couples Table Soiree, Group Table Soiree and proposal packages are all still available to book as usual.
Hundreds of picnics and so much joy
Since we bought Noosa Picnics, we have set up hundreds of picnics. Proposals at sunrise, birthdays on the sand, hens brunches under the pandanus trees and plenty of quiet afternoons for two. We have had endless happy clients and made so many beautiful memories, for our guests and for us.
In all of that time, we have only ever had two real issues. Both came from our entry level picnic settings.
The part you never see
So much love goes into every single picnic. Most of it happens long before you arrive.
● Scouting your location and checking the tide, the wind and the weather
● Washing, ironing and packing every piece of linen
● Sourcing florals and styling each setting by hand
● Loading the car, carrying everything down to the sand and setting up
● Packing it all down again once you have gone
There are a lot of invisible costs and unpaid hours behind running a small business, and we would not change that. It is part of why we love what we do.
When you arrive at your picnic, we always tell you the same thing. If anything is not right, message me. We are within three minutes and I will come straight back. We mean it, every time.
Why this has been hard for us
On those two occasions, the picnic was enjoyed in full. The food and drinks were finished and the whole booking time was used. Then, at the very end or after the fact, we were told it was not right, a full refund was demanded and our business and our name were threatened.
We are a small local team, and this is personal to us. It was really disheartening.
We are human and occasionally we make mistakes. When we do, we will always try to put it right fairly. That is exactly why we ask you to tell us on the day, while we are still close by and can actually fix it.
Our Couples Luxe Soiree and Group Table Soiree were designed to be highly customisable, and we have always loved working with a budget. But when an addition is not requested, it is not included. Over time we realised these settings left too much room for expectations and bookings to look different, and that is not fair on our clients or on us.
What is included in a Noosa Picnics picnic
Moving to all inclusive packages means you will know exactly what you are getting before you book. Every picnic setting already includes:
● Setup and pack down by our team
● Rug, cushions and a picnic table
● Table flowers, glassware and gold cutlery
● Ice bucket and ice
● Bluetooth speaker and fairy lights
Florals to keep, catering, umbrellas and photography can be added through our picnic additions. You can also read more in our FAQ.
What happens next
In place of the Couples Luxe Soiree, we are building two new all inclusive picnic packages that feel much more like us. Everything you need will be included from the start, so there is no guesswork on the day.
We are also working on a brand new service to replace these picnics. We cannot wait to share it with you, and we will have more news soon.
Planning something in the meantime? Our guide to the best locations for a proposal on the Sunshine Coast and our breakdown of how much a proposal costs on the Sunshine Coast are a good place to start.
Thank you
To every client who has trusted us with a birthday, an anniversary or the biggest question of their life, thank you. You are the reason we do this.
We are so grateful for your patience and understanding while we make these changes. If you have any questions about a booking, please message us. We are always happy to chat.
Sarah & Jake
Noosa Picnics
Frequently asked questions
Is Noosa Picnics still taking bookings?
Yes. Our Couples Table Soiree, Group Table Soiree and proposal packages are all still available, and two new all inclusive packages are on the way.
Why did you remove the Couples Luxe Soiree?
It was highly customisable, which sometimes meant expectations and bookings did not match. We are replacing it with all inclusive packages so everything is clear from the start.
Is the Group Table Soiree still available?
Yes, for now. It will be replaced with a new all inclusive package next year.
What should I do if something is not right at my picnic?
Message us straight away. We stay within three minutes of every picnic so we can come back and fix it on the day.
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